Job Description

Job Title: Audio Visual (AV) Technician – Tier 2 Support

Location: Tallahassee, FL (Onsite – No Telework)

Client: Confidential

Duration: Long Term Contract

Interview Mode: Microsoft Teams / In-Person (Client Discretion)

Job Overview:

The Client’s Central Office – IT Services is seeking an experienced Audio Visual (AV) Technician to support live events, conferencing systems, and IT infrastructure. This role requires strong hands-on expertise in AV equipment setup, troubleshooting, and Tier 2 technical support in a fast-paced environment.

Work Schedule:

• Flexible between 7:00 AM – 7:00 PM
• May include Saturdays (rotation/on-call)
• Onsite role – Telework not permitted

Key Responsibilities:

• Install, configure, and support AV systems (Teams Rooms, projectors, microphones, sound systems, video conferencing tools)
• Provide Tier 2 technical support and resolve complex IT/AV issues
• Support live events and digital meetings (Microsoft Teams, Zoom)
• Troubleshoot hardware, software, and AV equipment issues
• Maintain and monitor Service Desk tickets and documentation
• Assist with workstation support, printers, and peripherals
• Maintain digital signage systems
• Coordinate repairs and vendor service calls
• Support training rooms and ensure equipment readiness
• Provide user training and technical guidance on AV systems
• Assist in conference room setup and AV design planning

Required Experience & Skills:

• Hands-on experience with:
  • Projection systems, LCD displays, sound systems
  • Video conferencing tools & AV integrations
• Strong knowledge of:
  • Microsoft Windows OS & Office Suite (Outlook, Teams)
  • PC hardware, LAN/WAN environments
• Advanced troubleshooting skills across:
  • AV equipment and IT systems
• Experience supporting:
  • Networked printers and peripherals
• Ability to:
  • Manage and track projects
  • Work independently and in team environments
  • Communicate effectively (verbal & written)

Preferred Qualifications:

• Experience in government or enterprise IT environments
• Exposure to AV room design and implementation
• Vocational or technical training in AV/IT

Education:

• High School Diploma or equivalent required
• Additional technical or vocational training preferred

Key Competencies:

• Strong analytical and problem-solving skills
• High attention to detail
• Ability to multitask in a fast-paced environment
• Excellent customer service orientation
• Self-motivated and adaptable to changing priorities

Additional Requirements:

• Must be available for after-hours support during live events/emergencies
• Ability to handle sensitive information with integrity
• Strong team player with a proactive mindset

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