Job Description

Position Summary

The Banquet Houseman / Utility Support Associate is responsible for setting up, maintaining, and breaking down banquet and meeting spaces for hotel events while providing exceptional service and operational support. During non-event periods, this position will assist the Back of House (BOH) kitchen team and/or Housekeeping Department with general cleaning, organization, stocking, and operational duties to ensure hotel standards are consistently maintained. This position requires flexibility, teamwork, attention to detail, and the ability to work in a fast-paced hospitality environment.

Essential Duties and Responsibilities

Banquet Houseman Duties

• Set up banquet rooms according to event orders and hotel standards.
• Arrange tables, chairs, linens, staging, dance floors, buffet stations, and audiovisual equipment.
• Break down banquet rooms after events and properly store equipment.
• Maintain cleanliness and organization of banquet spaces, storage rooms, and service areas.
• Assist banquet servers and supervisors during events as needed.
• Transport tables, chairs, equipment, and supplies throughout the property.
• Respond promptly to guest and event team requests.
• Ensure all meeting and event spaces are properly prepared before functions begin.
• Follow all hotel safety and sanitation procedures.

BOH Kitchen Support Duties (When No Events Are Scheduled)

• Assist kitchen staff with cleaning and sanitation of kitchen areas and equipment.
• Wash dishes, pots, pans, and kitchen utensils as assigned.
• Help organize storage areas, coolers, and dry stock.
• Remove trash and maintain cleanliness of back-of-house areas.
• Deliver supplies and stock kitchen stations as needed.
• Support food and beverage operations with general utility duties.

Housekeeping Houseman Duties (When Assigned)

• Assist housekeeping staff with linen delivery and supply distribution.
• Remove trash, dirty linens, and debris from guest floors and service areas.
• Maintain cleanliness of public areas, hallways, and storage rooms.
• Respond to housekeeping and guest service requests promptly.
• Assist with room attendant support tasks and special cleaning projects.
• Ensure housekeeping closets and carts remain stocked and organized.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, banquet, housekeeping, or kitchen experience preferred.
• Ability to lift, push, and carry up to 50 pounds.
• Flexible schedule including nights, weekends, and holidays.
• Strong teamwork and communication skills.
• Ability to work efficiently in a fast-paced environment.
• Basic knowledge of cleaning and safety procedures preferred.

Physical Requirements

• Standing and walking for extended periods.
• Frequent bending, lifting, pushing, and pulling.
• Ability to move banquet equipment and supplies safely.
• Capability to work in indoor and outdoor event environments.

Benefits (Optional Section)

• Competitive pay
• Hotel discounts
• Health and wellness benefits
• Paid time off
• Opportunities for advancement

Work Environment

This position works in banquet facilities, kitchens, storage rooms, guest areas, and housekeeping service areas. The role may require exposure to cleaning chemicals, heat, noise, and busy operational environments.

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