Job Description

Al Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee) Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, and the freedom to grow as professionals, we work to creaAl Serra Auto Plaza is the hub of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 61 dealerships, 86 automotive franchises selling and servicing 27 brands (Cadillac, Chevrolet, Buick-GMC, Chrysler- Dodge-Jeep-Ram, Ford, Jaguar, Land Rover, Subaru, Kia, VW, Honda, BMW, Toyota, Porsche, Mercedes-Benz, Lexus, Volvo, Nissan. Audi, Acura, and Mazda) throughout 7 states (Colorado, Illinois, Indiana, Michigan, New Jersey, Ohio, and Tennessee).

• Greet customers promptly with a smile
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms and damage as described by the customer
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish a follow up time (under promise, over deliver)
• Monitor the progress of each vehicle throughout the day, and updating customers appropriately
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

• Values – integrity, team player, drive
• Characteristics – results oriented, competitive, optimistic
• Effective communication -- in person, over the phone, via email
• Ability to learn and follow service process
• Ability to learn and utilize service tools/software
• Organizational skills
• Time management skills

• Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
• 401K - eligible after one year
• Vacation time, generally ranging from one week up to three weeks per year based on time of employment
• Life Insurance
• Disability - both Short Term and Long Term
• Employee discounts on New and Used vehicles
• Flex Spending available

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