Customer Service Representative III Job at SGS Consulting, Pennsylvania

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  • SGS Consulting
  • Pennsylvania

Job Description

Job Responsibilities:

  • Process orders for products and services submitted by sales staff or customers
  • Manage orders ranging from quick-ship items to complex, long-cycle orders
  • Proactively follow up on order backlog to ensure accuracy and completeness
  • Communicate order status updates and changes to relevant stakeholders in a timely manner
  • Coordinate with internal departments regarding order status, shipping dates, pricing, product availability, and backorders
  • Maintain virtual customer files, including sales contracts and supporting documentation
  • Customer Billing Resolution
  • Investigate and resolve customer billing disputes in coordination with the Accounts Receivable collections team
  • Provide pricing and availability information
  • Prepare formal quotations for standard and select specialty products and services
  • Support pre- and post-order sales activities as needed
  • Perform additional duties based on organizational needs

Skills:

  • Sales Support, Billing, Invoice, order processing, and Order status

Education/Experience:

  • 0-2+ years of experience with a college degree or equivalent work experience
  • Proficiency in Microsoft Office applications
  • Preferred experience with Salesforce CRM, AS400, and Select Configure Price Quote (SCPQ) tools

Job Tags

Work experience placement, Work at office

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