Job Description

Royal Star Realty Inc. is seeking a professional and customer-focused Remote Live Chat Support Representative to assist clients through online chat platforms. This role is ideal for individuals with strong written communication skills who enjoy helping customers in a fast-paced, remote environment.

Responsibilities

• Respond to customer inquiries via live chat in a timely and professional manner

• Provide accurate information about services, listings, and general inquiries

• Assist clients with basic troubleshooting and account-related questions

• Route inquiries to the appropriate department or team member when needed

• Maintain accurate records of customer interactions

• Follow communication guidelines, scripts, and service standards

• Maintain confidentiality and professionalism at all times

Qualifications

• High school diploma or equivalent

• Previous customer service, chat support, or call center experience preferred

• Excellent written communication and typing skills

• Strong attention to detail and ability to multitask

• Comfortable using computers, chat platforms, and CRM systems

• Ability to work independently in a remote environment

• Reliable internet connection and quiet workspace

Preferred

• Experience in live chat, online support, or customer service roles

• Familiarity with real estate or administrative support

• Ability to handle multiple chats simultaneously

Job Details

• Job Type: Full-Time or Part-Time

• Work Location: Remote (Work from Home)

• Schedule: Flexible shifts available

Why Join Us

• 100% remote position

• Training and ongoing support provided

• Supportive and professional team environment

• Opportunity for long-term growth

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