Job Description

Overview: We are seeking a dedicated and organized Medical Office Receptionist to join our Tri-State Neurology in Memphis. The ideal candidate will ensure exceptional patient care by efficiently managing front desk operations, including patient check-in, scheduling, payment processing, and administrative tasks.

Responsibilities:

• Patient Check-In and Reception: Greet patients in a professional and friendly manner, check them in for appointments, verify personal and insurance information, and provide necessary assistance.
• Appointment Scheduling: Manage patient appointments effectively, ensuring accuracy and optimizing the scheduling system for maximum efficiency.
• Payment Processing: Collect and accurately process payments, co-payments, and outstanding balances. Handle billing inquiries and communicate effectively with the billing department.
• Administrative Support: Assist with various administrative duties such as filing, answering phone calls, responding to emails, and maintaining a tidy and organized reception area.
• Patient Communication: Provide information to patients regarding their appointments, necessary preparations, and any other relevant information they may require.
• Collaboration: Work closely with medical staff and other team members to ensure a seamless patient experience and promptly address any patient concerns or issues.

Requirements:

• High school diploma or equivalent; additional certification in healthcare administration is a plus.
• Proven experience in a similar role within a medical or healthcare facility.
• Proficiency in medical software systems and general computer skills.
• Exceptional interpersonal and communication skills, with a strong focus on customer service.
• Knowledge of medical terminology and familiarity with insurance procedures.
• Ability to multitask, prioritize tasks efficiently, and work in a fast-paced environment.
• Strong attention to detail and accuracy in handling sensitive patient information.

Preferred Qualifications:

• Experience working in a neurology or specialty medical practice.
• Bilingual in English and Spanish.

Application Process: Please submit your resume and a cover letter detailing your relevant experience and interest in joining our neurology practice in Memphis.

Note: This job description is intended to convey information essential to understanding the scope of the position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Job Type: Full-time

Pay: $13.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

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