Job Description

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

Complete the requisite loan file due diligence for accuracy, compliance, and adherence to all Company guidelines. Utilize superior written and oral communication to obtain any third-party documentation needed to complete required tasks. The Team will also work in conjunction with Processing, Sales and/or NewRez approved vendors to ensure all loans in assigned Processing pipelines are facilitated through the loan manufacturing process. Our Borrower experience is paramount to NewRez.

Direct Reports

• N/A

Principal Duties

• Maintain daily workflow prioritization & perform the due diligence to ensure assigned loan activities have been completed in a quality, timely and an overly efficient manner.
• Communicate with all 3rd parties involved in the loan process.
• Work closely with our internal departments:  Underwriting, Secondary, Closing & Post-Closing
• Ability to communicate clearly with all customers.
• Complete Mortgage Operations Specialist (Jr Processing) activities pursuant to established systemic conditions.
• Utilize NewRez reporting platform to manage & perform pipeline related task activities.
• Ensure all files are completed in accordance with established Service Level Agreement(s)
• For DTC Mortgage Operations Specialist Only:
  • Train for Processing, Closing and/or Underwriting.
  • DTC Mortgage Operations (Jr Processing) is centralized on site at the Fort Washington, PA location.

Education and Experience Requirements                           

• Bachelor's Degree required
• 0-2 years professional experience
• DTC Mortgage Operations Specialist centralized on site in Fort Washington, PA Office

Knowledge, Skill, and Ability Requirements  

• Ability to work and thrive in a fast-paced environment.
• Able to handle multiple tasks and meet deadlines.
• Detail oriented
• Excellent written and verbal communication skills
• Must work well in a “team” environment.
• Proficient with MS Office

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

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Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits :

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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