Job Description

Our client, a fast-growing B2B enterprise startup in the SMS communications space, is seeking an Operations & Process Analyst to help scale and optimize their operations.

They're looking for a highly detail-oriented, scrappy, and creative problem-solver with up to 5 years of experience. This person should thrive in fast-paced environments, think outside the box, and enjoy building processes from scratch.

This is a critical hire responsible for helping unlock a significant customer pipeline by designing and refining scalable operational systems.

What you'll do:

• Analyze existing workflows to identify inefficiencies and opportunities for improvement
• Design, document, and implement scalable processes and systems from the ground up
• Own the end-to-end process for customer onboarding and setup, coordinating across internal teams and external vendors
• Solve complex operational challenges, testing new approaches and building a playbook of best practices
• Partner closely with leadership to share insights, improve workflows, and accelerate growth

What they're looking for:

• 1–5 years (outside of internships) of experience in a detail-oriented, analytical, or process-driven role (e.g., operations, analytics, process improvement, investment banking, systems design)
• Experience in a fast-paced, high-responsibility startup environment; prior founder experience is a plus
• Exposure to brand creation, business registration, or domain management is a plus
• Strong communication skills with the ability to collaborate and proactively navigate roadblocks
• Creative, outside-the-box thinker with a strong problem-solving mindset
• Technical aptitude with a figure it out mentality and drive to improve how things are done

This is a high-impact opportunity for someone who enjoys building, optimizing, and owning critical processes in a rapidly scaling environment.

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