Job Description

This part-time Passenger Service Agent role provides front-line customer service to airline passengers at Dulles Airport. You greet travelers, assist at the ticket counter, and support a smooth check-in and boarding experience. The position is ideal for individuals who enjoy working with the public in a fast-paced, international airport environment and who can consistently deliver professional, courteous service.

Responsibilities

• Greet passengers warmly as they arrive at the airport and provide clear directions and assistance.
• Support ticket counter operations, including check-in, ticketing, and basic reservation-related tasks using computer systems.
• Assist passengers with baggage check-in and ensure compliance with baggage requirements and policies.
• Verify travel documents such as passports and other required identification, paying close attention to detail.
• Provide accurate information about flights, procedures, and airport services to passengers in a professional manner.
• Deliver high-quality customer service to a diverse population of travelers, addressing questions and resolving basic issues.
• Use computer and typing skills to enter and update passenger information quickly and accurately.
• Handle occasional lifting and movement of luggage weighing up to 50 pounds when needed.
• Maintain a professional appearance and wear the required uniform consistently while on duty.
• Arrive punctually, ensuring you are at the off-site parking location and at your position at the terminal in time for each shift.
• Collaborate with other airport and airline staff to support efficient passenger flow and an excellent travel experience.

• Strong customer service experience, ideally in a face-to-face, service-focused role.
• Proficiency with computers and strong typing skills to handle check-in and ticketing systems.
• Ability to communicate clearly and professionally with passengers and colleagues.
• Capability to lift and handle luggage up to 50 pounds when required.
• Eligibility to obtain and maintain an airport SIDA badge in accordance with airport security requirements.
• High level of punctuality and reliability, including arriving early enough to account for off-site parking and shuttle time.
• Comfort working with a diverse population of passengers from various backgrounds and cultures.

• Previous airport or airline experience is a plus.
• Experience as a passenger service agent, ticket counter agent, or in a similar travel-related position is beneficial.
• International travel experience is a strong plus, including familiarity with baggage requirements and passport needs.
• Background in retail or retail customer service is advantageous for handling high-volume customer interactions.
• Sales or customer-focused service experience is helpful in engaging with passengers and resolving issues.
• Ability to remain calm, courteous, and professional in a busy, time-sensitive environment.

You join a dynamic airport operation where every day is different and you interact with travelers from around the world. The role offers part-time hours, typically 20–25 per week, with the opportunity to increase to around 30 hours during peak summer periods if you choose to pick up more shifts. You gain valuable experience in the airline and travel industry, build transferable customer service skills, and work in a professional, team-oriented environment that values reliability, professionalism, and high-quality service.

Work Environment

You work on-site at Dulles Airport, primarily at the check-in and ticket counters in a busy terminal setting. The pace is fast and requires standing for extended periods while assisting passengers. This is a part-time position, generally offering 20–25 hours per week, with the option to work up to approximately 30 hours during peak summer months if additional shifts are available and you wish to take them. Parking is located off-site, and you must plan to arrive at the parking lot about 45 minutes before your shift to allow time for the shuttle ride—approximately 30 minutes—to the terminal. The role involves regular use of computer systems and keyboards for check-in and ticketing tasks, as well as occasional lifting of luggage up to 50 pounds. The dress code requires a professional appearance: a black suit jacket and slacks, a white button-up shirt, and navy matte leather shoes without embellishments such as buckles or buttons. You will initially supply this uniform until you receive tailored airline-branded uniforms. The environment is highly customer-facing and diverse, requiring consistent professionalism, courtesy, and punctuality.

Job Type & Location

This is a Contract position based out of Chantilly, VA.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Chantilly,VA.

This position is anticipated to close on May 3, 2026.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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