Job Description

The Referral Coordinator is responsible for obtaining prior authorizations, processing referrals and scheduling appointments with specialists for patients per provider requests.

Essential Functions:

• Processes and coordinates referrals from providers and ensure insurance is verified prior to processing the referral.
• Initiates insurance authorizations for consultation.
• Ensures cancelled appointments and related ancillary appointments are rescheduled and communicated to patients.
• Provides clinical information to specialists for referrals to be processed.
• Keeps patients informed of the status of their referral and information about their appointment.
• Maintains referral tracking system and up to date referrals documentation.
• Follows up on prior authorizations ensuring they are completed correctly and reports any concerns to leadership.
• Maintains regular and predictable attendance.
• Perform other duties as assigned.

Position Qualifications

Minimum Qualifications:

• High School diploma or equivalent.

Preferred Qualifications:

• Previous referral experience

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