Job Description

“Absolutely the best vet in Southern Illinois!” Google review

Striegel Animal Hospital is a well-respected, privately and woman-owned , 2 doctor veterinary hospital in Carbondale known for AAHA-accredited, gold-standard medicine, progressive protocols, fear free certification and a genuinely supportive team culture. We’re growing and looking for a full-time (35-40 hours/week) Veterinary Customer Service Representative (CSR) to be the welcoming face and steady voice of our practice.

“The whole staff are very knowledgeable, extremely kind and really understand what it takes to keep our dog and cats healthy and happy. “ Google review

If you’re organized, tech-savvy, and enjoy working with people in a fast-paced environment where no two days are the same, we’d love to connect with you. Ideal candidates will demonstrate the following qualifications and strengths:

• A minimum of 3 years of experience in a customer service role
• Deliver a warm, compassionate experience for clients and patients from check-in through check-out
• Communicate professionally via phone, text, and email
• Oversee front desk operations, including payments, invoicing, record management, and end-of-day balancing
• Coordinate prescription refills, appointment reminders, and follow-up communications
• Support surgical and day-patient admissions and discharges
• Maintain accurate medical records and an organized, welcoming reception area
• Exhibit strong customer service, organization, and multitasking in a fast-paced environment
• Foster a positive, team-oriented culture with a calm and approachable demeanor
• Confidently utilize practice management tools (Slack, Google Suite, Microsoft Suite, Gusto, Homebase)
• Ability to lift 40 lbs. unassisted, and stand/remain seated for extended periods of time
• Prior veterinary or healthcare experience preferred but not required—we are happy to train the right individual!

“They are super kind, calm, and compassionate.” Google review

We strive to provide a safe and harmonious work environment while providing the best and most current veterinary medical care. As part of that commitment, we support our team’s work-life balance by offering:

• Salary: $15-18/hour commensurate with experience
• Medical Insurance Reimbursement
• 401(k) with up to 4% company match
• PTO
• 5 paid holidays off
• Financial support for approved CE
• Full-time 35-40 hours/week
• No emergency or overnight responsibilities and NO WEEKENDS!
• Generous pet care discounts + up to $75/month toward Trupanion pet insurance
• Nespresso espresso machine available for staff use along with filtered drinking water
• Free farm fresh eggs provided by clinic owners
• Equal opportunity employer

“Their customer service is unparalleled with any other vets I talked to in the area.” Google review

If you love helping people, care deeply about animals, and want to work somewhere that truly values your role on the team, let’s chat! Applications welcome via Indeed or to caylin@vetpositive.com.

Striegel Animal Hospital has partnered with Vet Positive Consulting to coordinate the hiring process, allowing their medical team to remain focused on patient care. For this reason, please refrain from contacting the hospital directly.

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience:

• Customer service: 3 years (Required)
• Veterinary: 1 year (Preferred)

Ability to Commute:

• Carbondale, IL 62901 (Required)

Ability to Relocate:

• Carbondale, IL 62901: Relocate before starting work (Required)

Work Location: In person

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