Job Description
Corporate & Investment Bank (CIB) delivers a comprehensive suite of banking, capital markets and advisory solutions, including a full complement of sales, trading and research capabilities, to corporate, government and institutional clients. We focus on our clients' overall financial needs, with consideration and respect for their total relationship with Wells Fargo.
The Chief Operating Office (COO) supports the business by delivering platforms, processes and systems across a wide range of disciplines. This includes LOB business management, business solutions & enablement, client lifecycle management, data management, strategy & transformation, and innovation.
Wells Fargo is seeking a Core Client Delivery Manager to support Corporate & Investment Banking (CIB) clients by providing centralized, high-quality execution of client onboarding, account maintenance, and ongoing service activities. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will: - Develop and lead a high-performing Core Client Delivery team responsible for end-to-end execution of client onboarding, account maintenance, and servicing activities across assigned industry portfolios
- Serve as the primary escalation point for complex, high-risk, or time-sensitive client delivery issues; drive timely resolution in partnership with Coverage, Operations, Risk, and Product partners
- Own operational delivery outcomes, including service levels, cycle times, quality metrics, and adherence to regulatory and policy requirements
- Ensure consistent application of controls, documentation standards, and risk management practices across all Client Delivery activity
- Partner with Relationship Managers and Coverage teams to enable proactive client engagement by providing reliable, predictable delivery support
- Collaborate closely with Client Lifecycle Middle Office, Financial Crimes and CB Operations, and Technology teams to manage handoffs and reduce friction across the client lifecycle
- Drive standardization, simplification, and process improvement initiatives aligned to the Core Client Delivery operating model
- Monitor capacity, workload, and demand trends; proactively adjust resourcing and priorities to meet business needs
- Lead change adoption related to new processes, tools, automation, and operating model enhancements
- Develop talent through coaching, performance management, and succession planning; foster a culture of accountability, partnership, and continuous improvement
- Ensure completion of all required risk assessments, training, attestations, and audit activities in accordance with enterprise standards
Required Qualifications: - 5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of leadership experience
Desired Qualifications: - Demonstrated experience managing client lifecycle activities such as onboarding, account maintenance, and issue resolution
- Strong understanding of operational risk, regulatory requirements, and control frameworks applicable to wholesale banking
- Experience leading teams through centralized delivery, standardization, or operating model transformation
- Strong knowledge of CIB client onboarding and account maintenance processes and supporting systems
- Proven ability to partner effectively with front-office, operations, risk, and technology stakeholders in a matrixed environment
- Experience with process improvement, change management, or continuous improvement methodologies
- Excellent written and verbal communication skills, with the ability to engage stakeholders at all levels of the organization
- Demonstrated ability to manage competing priorities in a fast-paced, high-volume environment
Job Expectations: - This role is not eligible for VISA sponsorship
- Ability to travel as needed
- Willingness to work on-site in accordance with current office requirements
- Ability to work additional hours as needed
- This position is subject to FINRA background screening requirements. Candidates must successfully complete and pass a background check prior to hire. In accordance with FINRA rules, individuals who are subject to statutory disqualification are not eligible to be associated with a FINRA-registered broker-dealer. Successful candidates must also meet and comply with ongoing regulatory obligations, which include periodic screening and mandatory reporting of certain incidents.
- Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.
Posting Locations:
550 S. Tryon, Charlotte, NC 28202
2001 Clayton Rd, Concord, CA 94520
90 S 7th St, Minneapolis, MN 55402
Salary range:
$87,000-$140,000 (NC only)
$96,000-$154,000 (MN only)
$104,000-$168,000 (CA only)
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.
$87,000.00 - $168,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:
26 Apr 2026
- Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Job Tags
Work experience placement, Work at office